Our engagements

We are part of quality approach aimed at hoisting Destination Léman towards excellence and guaranteeing you the optimal quality of our services.

As such, we are targeting classification in category I of our structure as well as obtaining the Tourism quality label.

We therefore commit to:

  • Provide an easily accessible reception and information space.
  • Facilitate your procedures.
  • Offer you furniture to sit on.
  • Get free information about the local tourist offer.
  • Display and broadcat its opeing periods expressed in at least two foreign languages.
  • Offer you free access to wifi.
  • Be open at least 305 days a year, Saturday and Sunday, included in tourist or entertainment periods.
  • Respond to your emails year-round.
  • Provide a permanent reception service run by staff who speak at least two foreign languages.
  • Ensure the supply of tourist maps, maps and tourist guides on paper.
  • Give you access to its dedicated trilingual website, suitable for consultation via on-board media.
  • Distribute tourist information also on paper support translated into at least two foreing languages:
    • to all classified tourist accommodation comprising at least the name of the establishment, postal address, email, website address, telephone contact, level of classification;
    • to cultural, natural or leisure monuments and tourist sites which may include the indication of user fees, periods and hours of opening to the public, the website and telephone and postal details;
    • events and entertainment;
    • emergency phone number
  • Update its tourist information annually.
  • Post emergency telephone numbers outside.
  • Present all the qualified offer in its areaof intervention for all customers.
  • To give you access to the consultation of the availability of classified accommodation.
  • Process your complaints and measure your satisfaction.
  • Offer a tourist information service integrating new information and communication technologies (social networks, mobile telephony, geolocation …).
  • Respect the requirements of the Qualité Tourisme brand
  • Make a stay advisor available to you.
  • Guarantee the reliability and timeliness of information on the local tourist offer